Refunds and returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The policy will extend to 60 days for Christmas/holiday (December) gifts.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund within 10 days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund within 10 days, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. To exchange your item, send us an email at email@example.com. Send your item to: PO Box 375, Harpswell, Maine USA 04079.
Defective or damaged product
If your product is defective or damaged, send us an email with a photo of the defective or damaged product to firstname.lastname@example.org. We will be in touch. You may also use our contact form. We will cover all shipping costs for defective or damaged product.
To return your product, mail it to: PO Box 375, Harpswell, Maine USA 04079.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.